Software Development
Sunnyvale, CA
Remote
Full-time
Published on
July 19, 2025

IT Specialist

RapidFort is a cutting-edge cybersecurity startup on a mission to automate vulnerability management. We've developed an innovative Open Source project featuring a collection of popular Open Source container images that are automatically hardened via our Software Attack Surface Management Platform.

We are looking for an IT Specialist to support the organization’s day-to-day IT operations. Responsibilities include user onboarding/offboarding, equipment acquisition and management, help desk support, subscription tracking, application installation, and compliance monitoring. The IT Specialist ensures a secure and efficient technical environment for all users. Anticipated starting salary is $70,000-80,000/yr DOE OTE.

Minimum Requirements

  • Required Qualifications
    • Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
    • 2+ years of IT support or systems administration experience.
    • Proficiency in Windows, macOS, and major SaaS platforms (e.g., Google Workspace, Office 365).
    • Experience with ticketing systems (e.g., Jira).
    • Basic knowledge of networking and IT security principles.

    • Preferred Qualifications
      • Experience with Mobile Device Management (MDM) tools (e.g.,Electric AI or JumpCloud).
      • Familiarity with identity providers (Okta, Azure AD, Google).
      • ITIL certification or knowledge of IT service management best practices.
      • Exposure to compliance and governance frameworks.
      Key Competencies
      • Customer service orientation
      • Strong problem-solving and troubleshooting skills
      • Attention to detail
      • Time management and multitasking
      • Clear verbal and written communication skills
  • Experience: 8- 10 years

Responsibilities

  • Key Responsibilities1. User Lifecycle Management
    • Onboard and offboard users across systems (email, identity provider, VPN, etc.).
    • Maintain and audit user access according to role-based access control policies.
    • Document all provisioning and de-provisioning activities.
    2. Help Desk & Technical Support
    • Serve as the first point of contact for Tier 1 & Tier 2 IT issues.
    • Troubleshoot hardware, software, network, and application problems.
    • Escalate unresolved issues to senior IT personnel or vendors.
    3. Asset & Equipment Management
    • Procure and deploy laptops, monitors, peripherals, and mobile devices.
    • Maintain a current and accurate inventory of IT assets.
    • Image, configure, and prepare new hardware for deployment.
    • Coordinate return and decommissioning of hardware.
    4. Subscription & License Monitoring
    • Track software subscription usage and renewal schedules.
    • Ensure license compliance and cost efficiency.
    • Liaise with vendors for quotes, renewals, and technical support.
    5. Compliance & Security Monitoring
    • Enforce internal security policies (MFA, encryption, etc.).
    • Monitor endpoint compliance (patch management, antivirus, device health, etc.).
    • Support audits and provide required documentation.
    • Assist in maintaining compliance frameworks (e.g., SOC 2, ISO 27001).
    6. Application Support & Installations
    • Install, update, and configure software on user systems.
    • Support usage of productivity tools and collaboration platforms.
    • Create and maintain user documentation and training resources.
    7. Documentation & Reporting
    • Maintain SOPs, inventory records, and support logs.
    • Develop and manage a knowledge base of IT processes and FAQs.
    • Report on KPIs such as ticket volume, response/resolution times, and asset status.