Technical Support Engineer

We are seeking a talented and experienced Technical Support Engineer to join our growing team. In this role, you will focus on troubleshooting complex customer issues and provide advanced technical support for cloud and container technologies. Anticipated salary is $80,000/yr DOE and location.

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Minimum Requirements

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Requirements

Bachelor’s degree in Computer Science, Software Engineering, or a related field
3+ years of experience as a Technical Support Engineer or in a similar technical role
Strong knowledge of Linux operating systems
Hands-on experience with containerization technologies such as Docker and Kubernetes (including Podman)
Experience with cloud platforms (AWS, Azure, or Google Cloud Platform); familiarity with AWS EKS is a plus
Excellent troubleshooting, problem-solving, and debugging skills
Strong communication and collaboration abilities

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Responsibilities

Key Responsibilities
- Customer Support: Serve as the first point of contact for addressing and resolving customer-reported technical issues.
- Problem Investigation: Diagnose, investigate, and resolve complex technical issues related to Linux, containers, and cloud environments, ensuring timely solutions and minimal customer impact.
- Documentation: Collaborate in preparing and maintaining technical documentation and knowledge base materials for both customers and internal support teams.
- Cross-Functional Collaboration: Work closely with engineering and product teams to escalate and resolve critical customer problems.

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If you're passionate about building software, engineering, cybersecurity, and want to make a significant impact in a fast-paced startup environment, we'd love to hear from you!

To apply, please send your resume and a brief cover letter to jobs@rapidfort.com

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